Once upon a time, we were told never to bring our banking details near a computer. Eventually, online commerce became normalized and it wasn’t that hard to stay safe. As I found out this past week, however, there are actors out there eager to take advantage of the unwary.
I feel like I got screwed this past week by a VIN check website that claims it works directly with the US government. Based on that, you’d think I’d have been safe from feeling duped, but I wasn’t.
The slick actors not only charged my credit card, but naturally denied any refund once they had my hard-earned money. I’m pushing to get my money back, but it’s about more than that now. I’m doing everything I can to make sure this doesn’t happen to anyone else.
This all started with the best of intentions. I’d recently challenged Autopian readers to try and buy a Volkswagen guitar and the matching car that goes with it. See, back in 2006, VW was giving away VIN-matched guitars with their new cars. I wanted to see if someone could reunite a guitar with its original vehicle, and Nathan Gerdes took up the challenge. He’s the Associate Editor over at Cars & Bids, so he knows a thing or two about buying cars. He’d bought a white guitar that originally came with a Jetta, and asked for my help—and that of the Autopian hivemind—to help him track down the car.
My first stop was Carfax, but the website is literally set up to block Australians from purchasing reports. Thus, I figured I’d Google around for another VIN check service. I came across EpicVIN, and it looked like it would do the job. Their site offered “Free VIN Check by VIN & Plate” which sounded right up my alley.
Clicking through, they suddenly wanted $1 for the report. I wasn’t that surprised; most sites were asking similar fees. I’m a working journalist and I don’t have time to screw around, so I keyed in my credit card details, clicked through, and bought the report. I sent it off to Nathan, and thought little more of it. I filed away the guitar story to work on later and moved on.
Fast forward a few days. My smartphone chimes, alerting me I’ve just been charged again by “www.epicvin.com.” I was shocked and incredibly pissed off. I’d paid for a $1 report, and here it was showing they’d slugged me for $50 USD—a full $75 Australian dollars.
I immediately reached out to EpicVIN to determine what the hell was going on. Their little game was quickly made apparent to me. When I demanded an immediate refund, their automated response insisted none would be forthcoming. This is all a part of their little game.
You see, you’re not buying a report for $1. You’re buying a “trial membership” to their premium service. Indeed, their site graphic says you’re getting “unlimited access to detailed reports for just $1*” but that’s not really the truth. You’re getting a 3-day trial that gives you up to five reports, and then they slug you for $50 USD. They’ll do so every month if you don’t catch the subscription charge the first time, too.
This strategy isn’t completely unique. Lots of companies have free trials that will then sign you up for an ongoing service. Maybe you get two weeks or a month of free service, at which point you’re charged the regular fee.
EpicVIN apparently took this strategy and tweaked it to its advantage. It found a service that most people expect to be a one-off purchase, and turned it into what I feel is a sneaky subscription service. The cheap initial payment then puts you on an incredibly short timer—just three days!—before which you’re slugged with a massive $50 charge.
It’s not just EpicVIN, either. The company also owns VinInspect.com with a very similar pricing scheme and checkout page. DOJ records indicate EpicVIN also owns VinGurus.com as well, though it appears to use a different pricing structure.
The company’s standpoint is that they are open and honest about their product. Their order page states in the corner that you’re getting a “3 Day trial membership.” If you can find it amongst all the visual noise on the checkout page, the fine print does state there will be a $49.99 charge to come in three days. It’s worth noting, too that the $1 offer for Unlimited Reports” is not a real thing. EpicVIN was careful to dot a few asterisks around the page. If you really hunt you might realize you’re not even getting unlimited access for your initial $1 trial.
Few consider that fair. Reddit is full of people complaining about EpicVIN’s practices. The Better Business Bureau has recorded many complaints to the same effect.
Indeed, there were so many complaints that EpicVIN made some minor changes to its site and tried to claim it had fixed the problem. It’s clear there are plenty of average people out there who find this kind of thing to be somewhat predatory, abhorrent, and offensive.
You might argue that I should have read all the fine print and that this is a perfectly fine way to do business. In that case, I invite you to sign up with EpicVIN and try canceling your service right away. Multiple people say they tried to do that, and got charged $50 anyway. Despite playing by the twisted rules, these people say they still got screwed.
There are scathing reviews all over the web that are trashing EpicVIN’s pricing practices. And yet somehow, the site retains three and four-star ratings on many of them.
I made multiple attempts to seek a refund from EpicVIN, but the company held fast. “We understand your request for a refund, but as mentioned previously, we’re unable to process a refund for the subscription. The subscription terms were clearly outlined during the purchase process, and unfortunately, we can’t deviate from our policies,” read the email.
I wasn’t surprised. This is how EpicVIN makes money—not by selling individual reports at a dollar a pop, but by scraping $50 a time from unsuspecting users.
I’ve already contacted my bank to pursue a chargeback. I’ve had to cancel a card and jump through all kinds of hoops. I had no choice. I couldn’t let this stand.
I’m not leaving it there, though. Based on reviews I’ve seen online, I fully expect EpicVIN will try and claim their transaction was legitimate. Plus, even if I get my money back, that won’t help anyone else avoid getting hoodwinked. So what else can be done?
EpicVIN lists an address in North Miami Beach, Florida. I’ve notified the office of the Florida Attorney General about the matter via mail. It can also be done online, and I would advise anyone else similarly affected to do the same at this link.
To source data for its reports, EpicVIN has access to the National Motor Vehicle Title Information System. Indeed, EpicVIN is on a list of Approved NMVTIS Data Providers, under the oversight of the US Department of Justice. I’ll be making a submission to the DOJ regarding the matter—specifically the Bureau of Justice Assistance, which administers the NMVTIS.
I’ve notified Google that it is hosting ads for a business that I feel is engaged in misleading pricing activity. I’ve also found that EpicVIN.com and VinGurus.com are registered with GoDaddy, an American Internet hosting company, while VinInspect.com was registered with NameCheap. I’ve notified the respective organizations of the practices ongoing on these websites. Clearly, I’m not happy.
As far as reviews go, EpicVIN currently has a four-star rating on Google. There are a ton of 1-star reviews with angry complaints, but that’s outweighed by five-star reviews from a few people.
I will note that EpicVIN also features logos for numerous companies (like NHTSA and Forbes) on its website. I’ve contacted these organizations to ask what their relationship is with EpicVIN, and whether they support the company’s activities in any way. We’ll update as comments become available.
This isn’t the first time I’ve tangled with what I feel is predatory pricing online. I’ve had newspapers pull funny tricks before, forcing me to cancel subscriptions over the phone or otherwise making my life difficult. I’ve never had an organization try and screw me out of $50 for a three-day trial. I’ve also never heard of one that allegedly still insists on scraping its customers’ accounts even when they managed to cancel the predatory subscription ahead of time.
Ultimately, I’m doing my best to get the word out. Again, I’m not happy.
Image credits: EpicVin via screenshot, Office of the Attorney General Florida, DOJ, Google Streetview, LinkedIn Via Screenshot, Nathan Gerdes
“Man Doesn’t Read Fine Print” is not a catchy headline.
Yeah, you can blame Lewin all day long, and I’m sure he blames himself for not catching it, but the way it’s presented is meant to catch people out like this. There’s literally no other reason for doing it that way. Even if you want to excuse them for this, how about all the times they charge people who actually did cancel? Definitely the hallmark of a reputable company. Rolling my effing eyes.
Yeah, I read those. One of the people got a response from the company saying it was a mistake and to contact them and they will fix it. I bet others that cancelled within the 3 days can also get their money back.
The print isn’t even all that fine.
I was going to buy a report from this company a few weeks and didn’t because I read the three sentences immediately below where you enter credit card information.
This company is clearly trying to take advantage of people who don’t read the fine print, but on some level people need to read the fine print.
Sheryl will probably chime in later, but a state Attorney General isn’t exactly the person many think they are. What I mean by this is that people will contact their state AG after having a bad experience with a dealership or a plumber and expect the AG to do something about it. I mean, they are the state’s highest attorney, after all. The thing is, the AG is unlikely to chase after a dealership or a website. They tend to go after big deals that generate headlines.
For example, AG Moody in this story likes going after the Affordable Care Act, keeping weed criminalized, and other big-ticket political items. She’s unlikely to care about a website that likes taking money from unsuspecting people.
Lewin gets a pass, of course, since he isn’t an American. 🙂
Yep, State’s AG is just a political stepping stone
Any state official in Florida is suspect by definition.
Sheryl will probably chime in later, but a state Attorney General isn’t exactly the person many think they are. What I mean by this is that people will contact their state AG after having a bad experience with a dealership or a plumber and expect the AG to do something about it. I mean, they are the state’s highest attorney, after all. The thing is, the AG is unlikely to chase after a dealership or a website. They tend to go after big deals that generate headlines.
For example, AG Moody in this story likes going after the Affordable Care Act, keeping weed criminalized, and other big-ticket political items. She’s unlikely to care about a website that likes taking money from unsuspecting people.
Lewin gets a pass, of course, since he isn’t an American. 🙂
Yep, State’s AG is just a political stepping stone
Any state official in Florida is suspect by definition.
The best invention ever is burner credit card numbers, which you can use once for free trials or these kind of things, and don’t allow recurring charges back to your actual card. My Visa allows you to request them whenever you need.
Didn’t know this was a thing. Thanks for the heads up!
Thanks to you and others for pointing this out. I have always viewed those as just a way for the credit card company to limit its own exposure to fraudulent charges, but clearly they help avoid a lot of hassle.
I’m a big fan of them. I even pay some regular bills from companies I know are reputable via virtual account/card numbers. If there’s ever some sort of data breach, it’s a lot easier to cancel one recurring payment than go through the hassle of replacing a card or, worse yet, getting a checking account number changed. I’ve had to do both, though it turned out that Chase may have just made a mistake when I thought my checking account was compromised. I wasn’t willing to take a risk, though.
I’ve used gift card visas for the same purpose. Every so often I wind up with one and I keep it around for random “input your credit card number for this free trial” sites.
Yup, exactly.
If he had used a virtual card number with the max transaction limit set to $5, then all set.
Bonus points for setting the expiration date for the following month.
The best invention ever is burner credit card numbers, which you can use once for free trials or these kind of things, and don’t allow recurring charges back to your actual card. My Visa allows you to request them whenever you need.
Didn’t know this was a thing. Thanks for the heads up!
Thanks to you and others for pointing this out. I have always viewed those as just a way for the credit card company to limit its own exposure to fraudulent charges, but clearly they help avoid a lot of hassle.
I’m a big fan of them. I even pay some regular bills from companies I know are reputable via virtual account/card numbers. If there’s ever some sort of data breach, it’s a lot easier to cancel one recurring payment than go through the hassle of replacing a card or, worse yet, getting a checking account number changed. I’ve had to do both, though it turned out that Chase may have just made a mistake when I thought my checking account was compromised. I wasn’t willing to take a risk, though.
I’ve used gift card visas for the same purpose. Every so often I wind up with one and I keep it around for random “input your credit card number for this free trial” sites.
Ugh, this behavior used to be relegated to penis enhancement pills because they assumed people would be too embarrassed to complain. Now everyone just hides their crappy terms in tiny print or a 200 page terms of service document. Then, if you do see it and try to cancel, they still charge you and claim it’s an error if you can document that you did everything right. Thanks for calling this out publicly and I’m sorry you got screwed.
This man speaks from experience!
Hey, my pickup is bigger than yours, so there’s that… 🙂
My Maverick is likely smaller. Wait, what…
LOL, doh, I do have a small pick-up. I guess the pills worked…
The more of those (very effective) enhancement pills that I take, the more my pickup truck shrinks. It’s very strange, but also rather satisfying.
A few more pills and the state will revoke the registration.
Ugh, this behavior used to be relegated to penis enhancement pills because they assumed people would be too embarrassed to complain. Now everyone just hides their crappy terms in tiny print or a 200 page terms of service document. Then, if you do see it and try to cancel, they still charge you and claim it’s an error if you can document that you did everything right. Thanks for calling this out publicly and I’m sorry you got screwed.
This man speaks from experience!
Hey, my pickup is bigger than yours, so there’s that… 🙂
My Maverick is likely smaller. Wait, what…
LOL, doh, I do have a small pick-up. I guess the pills worked…
Somewhat related: Years ago I had a gym membership I was trying to cancel. I was following their process of giving a months notice and all that, but they wouldn’t respond to any of my attempts to follow up. Figuring I was going to be charged for another month, I changed my payment method over to a prepaid card that had less than the needed amount on it.
Sure enough I got an automated notification that they tried to charge my card but couldn’t. It continued for 3 months before they apparently caught up to my cancel request.
Doesn’t really fit your experience, but I purposefully keep a prepaid card around now in case I need to do something like that again.
Somewhat related: Years ago I had a gym membership I was trying to cancel. I was following their process of giving a months notice and all that, but they wouldn’t respond to any of my attempts to follow up. Figuring I was going to be charged for another month, I changed my payment method over to a prepaid card that had less than the needed amount on it.
Sure enough I got an automated notification that they tried to charge my card but couldn’t. It continued for 3 months before they apparently caught up to my cancel request.
Doesn’t really fit your experience, but I purposefully keep a prepaid card around now in case I need to do something like that again.
I’d highly recommend services like Revolut that allow you to create one-time-use credit cars and cards with individual charge limits to block shady transactions like these. They offer a good amount of protection for very little in fees. I’ve used it myself for free trials for things like Peacock Plus where you have to enter credit details for a free trial. Just set your transaction limit to less than the monthly, they’ll do a holding charge then disable the subscription as soon as the card declines.
…and they only charge $1.00 if you cancel within 3 days 😉 j/k.
I’d highly recommend services like Revolut that allow you to create one-time-use credit cars and cards with individual charge limits to block shady transactions like these. They offer a good amount of protection for very little in fees. I’ve used it myself for free trials for things like Peacock Plus where you have to enter credit details for a free trial. Just set your transaction limit to less than the monthly, they’ll do a holding charge then disable the subscription as soon as the card declines.
So, something that I do to avoid this sort of situation (or just general online weirdness) is to buy a cash card that I keep, like, $10 bucks on. That way I can sign up, get access to the thing that I need, but then if I forget to cancel, or if there are hidden fees, they essentially can’t be charged to the card.
So, something that I do to avoid this sort of situation (or just general online weirdness) is to buy a cash card that I keep, like, $10 bucks on. That way I can sign up, get access to the thing that I need, but then if I forget to cancel, or if there are hidden fees, they essentially can’t be charged to the card.
Sorry Lewin, you aren’t getting your 75 dollarydoos back. There are no laws in Florida.
“During her tenure as Florida attorney general, Moody has supported lawsuits to invalidate the Affordable Care Act, advocated against restoration of voting rights for former felons, and opposed the legalization of recreational marijuana. Moody was a significant surrogate of then-President Donald Trump in Florida during the 2020 presidential election, and joined in the Texas v. Pennsylvania lawsuit, which sought to overturn the results of the election.”
I believe we all know there are no shortage of culture war terms that, if included in any complaint to the Florida AG, would result in an immediate investigation and new state legislation within a week. Lewin could have his money back, the company shut down, and the owners thrown in jail if it creates the right political theater in Florida.
As it is, they may send la migra to Australia to have a little talk with Lewin.
Lewin needs to tell her these assholes have pride flags displayed in their windows. Dollar store Mussolini DeSantis will send the state troopers in to shut them down.
Sorry Lewin, you aren’t getting your 75 dollarydoos back. There are no laws in Florida.
“During her tenure as Florida attorney general, Moody has supported lawsuits to invalidate the Affordable Care Act, advocated against restoration of voting rights for former felons, and opposed the legalization of recreational marijuana. Moody was a significant surrogate of then-President Donald Trump in Florida during the 2020 presidential election, and joined in the Texas v. Pennsylvania lawsuit, which sought to overturn the results of the election.”
I believe we all know there are no shortage of culture war terms that, if included in any complaint to the Florida AG, would result in an immediate investigation and new state legislation within a week. Lewin could have his money back, the company shut down, and the owners thrown in jail if it creates the right political theater in Florida.
As it is, they may send la migra to Australia to have a little talk with Lewin.
Lewin needs to tell her these assholes have pride flags displayed in their windows. Dollar store Mussolini DeSantis will send the state troopers in to shut them down.
Never trust anyone that lives in Miami or Florida.
Hey now! Miami, I understand but not the rest of us. Now give me your credit card number so I can safely store it away for you. 😉
Never trust anyone that lives in Miami or Florida.
Hey now! Miami, I understand but not the rest of us. Now give me your credit card number so I can safely store it away for you. 😉
Thats why I have burner email accounts and use gift cards online a lot of the time. Too many of these shady companies that try to burn you.
Thats why I have burner email accounts and use gift cards online a lot of the time. Too many of these shady companies that try to burn you.
Hell yeah, blast’em.
Hell yeah, blast’em.
So you got a surprise charge for 50X more money than you expected, many days after you were done using a service?
Congrats, welcome to the American healthcare system!
It’s funny because it’s true. It’s also depressing, for the same reason.
So you got a surprise charge for 50X more money than you expected, many days after you were done using a service?
Congrats, welcome to the American healthcare system!
It’s funny because it’s true. It’s also depressing, for the same reason.
JustAnswer did exactly the same thing to me! Avoid that site!
JustAnswer did exactly the same thing to me! Avoid that site!